Refund policy

⚠️ Deux points avant de te donner la version finale :

  1. L'email laboutiquetendance.team@gmail.com — toujours pas confirmé si c'est le bon contact pour Swanaya US ou un reste à corriger
  2. Le paragraphe "Délai de réflexion de 14 jours dans l'Union européenne" n'a aucun sens pour un store ciblant les US — c'est une obligation légale spécifique au droit européen (directive consommateurs UE), à supprimer pour la version US, sauf si tu comptes aussi vendre en UE depuis ce store

Voici la traduction complète (j'ai laissé le paragraphe UE de côté, dis-moi si tu veux que je le retire ou le garde) :

RETURN POLICY

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at: laboutiquetendance.team@gmail.com. Please note that returns will need to be sent to the following address: 4c rue du tabac, 67600 SĂ©lestat, France.

If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at laboutiquetendance.team@gmail.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at laboutiquetendance.team@gmail.com.